Delivery Terms and Conditions
General Information and Partners
GRASSE ATELIER commits to processing and shipping your orders as quickly as possible, in accordance with the delivery options chosen during the order process. We primarily work with La Poste and Mondial Relay, striving to ensure fast and secure delivery.
Guaranteed Delivery Timeframe and Obligation of Result
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Legal Default Timeframe: In the absence of an agreed timeframe, delivery will be made no later than 30 days after the contract is concluded.
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Delivery via La Poste: Estimated timeframes are between 3 and 8 working days.
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Delivery via Mondial Relay: Estimated timeframes are between 3 and 8 working days.
Should the agreed delivery deadline not be met, you have the right to request the cancellation of the order and a full refund if, after formally instructing us in writing to make the delivery within a reasonable additional period, we have failed to comply.
Delivery Costs
Delivery costs are calculated and clearly indicated before payment validation. Additional charges may apply under exceptional conditions, and you will be informed before purchase.
Transfer of Risk and Responsibility
GRASSE ATELIER is responsible for the risks of loss, theft, or damage during transport until you (or a designated third party) take physical possession of the products.
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Inspection upon Receipt: It is your responsibility to check the condition of the packaging and the products. In case of damage or missing items, you must make clear reservations to the carrier and contact our customer service within 3 days of receipt.
Delivery Issues and Address
In case of loss confirmed by the carrier, we will take the necessary measures (reshipment or refund). If a package is returned due to an incorrect address provided by the customer, the reshipment costs will be borne by the customer.
Right of Withdrawal
You have a period of 14 calendar days from receipt to exercise your right of withdrawal. Products must be returned in their original condition and packaging. Return costs are your responsibility, unless the error is ours.
Complaints and Dispute Resolution
In case of a delivery complaint, the customer is invited to first contact our customer service. For any amicably unresolved complaint, the customer may freely resort to our approved consumer mediator, whose contact details and procedure are detailed in Article 16 of our General Terms and Conditions of Sale (GTC).