T&C – Privacy

GENERAL TERMS AND CONDITIONS OF SALE OF GRASSE ATELIER (UPDATED VERSION)

1. Preamble These General Terms and Conditions of Sale (GTC) govern the contractual relationship between GRASSE ATELIER, a simplified joint-stock company (SAS) with a share capital of €2000, registered under number 939 585 592 R.C.S. Grasse in the Grasse Trade and Companies Register, whose registered office is located at 28 rue amiral de Grasse, 06130 Grasse, France, and any natural or legal person (hereinafter "the Client") purchasing products and/or services offered by GRASSE ATELIER on its website, in store, or during events.

2. Scope of Application These GTC apply to all sales of cosmetic products (perfumes, skincare, accessories, etc.) as well as perfume creation workshop services offered by GRASSE ATELIER, whether through our website, in store, or at trade shows and other events. By ordering a product or service, the Client unreservedly accepts these general terms and conditions of sale. Any contrary condition set by the Client is therefore deemed inapplicable, unless expressly accepted by GRASSE ATELIER.

3. Products and Services 3.1 Products Products offered for sale on our website, in store, or during events include perfumes, cosmetics, and accessories. The essential characteristics of each product are detailed on the corresponding pages of the website or at the time of sale. Products are sold in compliance with French legislation concerning the safety of cosmetic and perfumery products. 3.2 Perfume Creation Workshops Perfume creation workshops are events where participants can create their own perfume. These workshops are offered online via our website or in store. The booking of these workshops is subject to specific conditions, which are specified at the time of registration.

4. Price 4.1 Price of Products and Services Prices of products and services are indicated in euros (€) and are displayed as the final total price for the consumer (TTC, All Taxes Included). Note: In accordance with Article 293 B of the French General Tax Code (Code Général des Impôts - CGI), VAT is not applicable on sales made by GRASSE ATELIER (VAT exemption regime). This displayed price is therefore the net price, corresponding to the final price due. Delivery costs are calculated additionally and are clearly indicated before the Client validates their payment. 4.2 Price Modification GRASSE ATELIER reserves the right to modify its prices at any time, without prior notice. However, products will be billed based on the rates in effect at the time of order validation.

5. Order 5.1 Ordering Methods Orders can be placed directly on the GRASSE ATELIER website, in store, or during events. Each order is subject to confirmation by GRASSE ATELIER by sending a validation email after receipt of payment. 5.2 Product Availability Our products are subject to availability. In case of stock shortage or unavailability of a product after the order, we will inform you as soon as possible and offer you either a replacement product or a full refund of your order. 5.3 Client Commitment When placing an order, the Client agrees to provide accurate and up-to-date information, including their delivery address. GRASSE ATELIER cannot be held responsible for errors or omissions in the information provided.

6. Payment 6.1 Payment Methods Payment can be made by credit card (Visa, MasterCard, etc.), bank transfer, or other payment method available on the website. Payment is due in full upon order validation. 6.2 Payment Security All financial transactions are secured by encryption systems compliant with current security standards.

7. Delivery 7.1 Delivery Methods Products are delivered to the address provided by the Client when placing the order. Delivery costs are indicated at the time of the order and are borne by the Client, unless otherwise specified. Delivery times vary according to the geographical area and the chosen delivery method. GRASSE ATELIER strives to deliver products within 5 working days, but this period is indicative. In case of a significant delay, the Client will be informed of the status of their order. 7.2 Liability GRASSE ATELIER declines all responsibility for loss, theft, or delay in delivery attributable to the carrier. The Client has the right to file a claim with the carrier in case of damage during delivery.

8. Right of Withdrawal and Returns 8.1 Right of Withdrawal In accordance with Articles L.221-18 et seq. of the Consumer Code, the Client has a period of 14 days from receipt of the products to exercise their right of withdrawal, without having to give any reasons. Exception: This right does not apply to personalised products, such as perfumes created during the workshops, in accordance with Article L.221-28 of the Consumer Code. The exception applies when the goods are manufactured according to the Client's specifications or are clearly personalized. For the workshops, the perfume created is considered a personalised good. 8.2 Return Procedures The returned product must be intact, unopened, in its original packaging, and accompanied by the invoice. Return costs are borne by the Client, unless we offer free return shipping. For imperative reasons of hygiene and health protection (Article L.221-28 of the Consumer Code), perfumes, cosmetic products and accessories that have been unsealed or opened after delivery cannot be taken back or refunded. The right of withdrawal applies only to products that remain intact and sealed. 8.3 Refund The refund will be made within a maximum period of 14 days after receipt of the returned product. It will be made using the same payment method used during the order, unless refunding via this method is technically impossible. In this case, another refund method will be proposed, or a credit note may be made available with the Client's prior agreement. 8.4 Essential Information for Consumers At Grasse Atelier, we are committed to offering you a transparent purchasing experience in compliance with European regulations. Obligation to inform (Article L.221-5 of the Consumer Code): We provide you with all essential information before your purchase: The total price of the perfume, including any delivery costs. The detailed characteristics of the product (capacity, composition, concentration, etc.). Delivery times and return conditions. Important: To guarantee the quality and integrity of our perfumes, any product whose bottle has been opened or tested cannot be taken back or refunded, in accordance with current legislation. We therefore advise you to choose your fragrance carefully before validating your order. For any questions, our customer service remains at your disposal.

9. Liability 9.1 Limitation of Liability GRASSE ATELIER cannot be held responsible for direct or indirect damages resulting from the use of the products, particularly in case of allergic reactions, misuse of the products, or Client negligence. It is the Client's responsibility to check the compatibility of the products with their skin type or needs before any use. 9.2 Exemption from Liability GRASSE ATELIER cannot be held responsible in case of non-performance or poor performance of its obligations within the framework of the sale or service provision, when this non-performance is attributable to the Client, to a case of force majeure, or to an event external to GRASSE ATELIER.

10. Intellectual Property All elements (texts, images, logos, designs, etc.) present on the website and in advertising materials are the exclusive property of GRASSE ATELIER or its partners. Any reproduction, representation, distribution, or partial or total exploitation of these elements without express authorization is prohibited and constitutes a violation of intellectual property rights.

11. Personal Data Protection 11.1 Data Collection and Processing GRASSE ATELIER collects personal data as part of orders and customer relationship management. This data is processed in accordance with our Privacy Policy. 11.2 User Rights In accordance with the General Data Protection Regulation (GDPR), the Client has a right to access, rectify, erase, and data portability concerning their data. These rights can be exercised by contacting GRASSE ATELIER via the email address indicated in the privacy policy.

12. Amendments to the General Terms and Conditions of Sale GRASSE ATELIER reserves the right to modify its General Terms and Conditions of Sale at any time. The amendments will apply to orders placed after their update on the website.

13. Applicable Law, Disputes, and Mediation These GTC are subject to French legislation. In the event of a complaint, the customer is invited to contact the customer service department as a priority in order to seek an amicable solution.
Failing an amicable agreement, the customer may resort free of charge to a consumer mediator., in accordance with Article L.612-1 of the Consumer Code, to a consumer mediator.

The dispute may be submitted to the competent courts of Grasse if mediation fails.

14. Contact For any questions regarding products, services, or terms of sale, you can contact us: By email: Slakmane(at)parfums-de-grasse.com By phone: +33984386366

15. Unforeseen Disputes and Force Majeure 15.1 Unforeseen Disputes In the event that a dispute has not been explicitly provided for in these General Terms and Conditions of Sale (GTC), or in case of uncertainty about the interpretation or application of a provision of the GTC, GRASSE ATELIER undertakes to seek an amicable and equitable solution in consultation with the Client. If necessary, GRASSE ATELIER reserves the right to decide on the course of action based on the circumstances and the particular situation. 15.2 Force Majeure Neither party (GRASSE ATELIER or the Client) shall be held liable for partial or total non-performance of its contractual obligations if such non-performance results from a case of force majeure as defined by the case law of the French courts. Force majeure events notably include: unforeseen or exceptional events such as strikes, wars, natural disasters, fires, technical or computer failures, epidemics, or any other external circumstance beyond the reasonable control of either party. In the event of such an occurrence, GRASSE ATELIER will inform the Client as soon as possible, and the parties will strive to agree on an acceptable solution in compliance with the exceptional situation. 15.3 Legal Jurisdiction in case of Dispute In case of a dispute not resolved amicably, the dispute shall be submitted to the competent courts of Grasse, France, even in the event of multiple defendants or third-party claims.

🧪 Specific Conditions – Samples & Testers (B2C) ARTICLE X – SAMPLES AND TESTERS Grasse Atelier may offer, at its discretion, olfactory samples or mini-testers as part of the discovery of its fragrances. Samples are intended for personal, non-commercial use. They may under no circumstances be resold, reproduced, or used for formulation, reproduction, or comparative analysis purposes for industrial ends. The Client agrees not to: Resell samples to third parties; Use samples to attempt analysis or reproduction by technical or chemical means. Samples are provided for informational purposes only, without guarantee of exact olfactory correspondence with the final product (slight variations may exist depending on the support, time, or packaging). No right of withdrawal is applicable to personalized, sealed, or opened samples, in accordance with Article L221-28 of the Consumer Code.

GENERAL TERMS OF USE AND PRIVACY POLICY OF GRASSE ATELIER (UPDATED VERSION)

Introduction GRASSE ATELIER (hereinafter "we", "our", or "GRASSE ATELIER") places great importance on the protection of your personal data and the confidentiality of the information you provide to us. The purpose of this privacy policy is to inform you transparently about the methods of collection, use, storage, and protection of the personal data you entrust to us when you use our website, our services, or when you purchase our products. It applies to all interactions you have with us, online and offline, including when you participate in our perfume creation workshops. By accessing our site or using our services, you expressly accept the terms of this policy. If you do not agree with any of the provisions, we advise you not to use our site or our services.

1. Collection of Personal Data We collect your personal data when you browse our site, make a purchase, register for our services, or participate in our perfume creation workshops. The data collected may include, without limitation: Your last name, first name, email address, postal address, telephone number; Information relating to your purchases and preferences; Data relating to your browsing on our site (IP address, cookies, browsing data, etc.); Your payment information. This data is necessary to provide you with our services, fulfill your orders, and improve your experience on our site.

2. Use of Data and Legal Bases (GDPR Compliance) The collected personal data is used for the following purposes, each based on a legal basis defined by the GDPR:

• Contract Execution (Your Orders): For the processing, management, and shipment of your orders and invoicing.

• Your Consent: For sending personalized commercial and advertising information, if you have given your explicit and prior consent (which you may withdraw at any time).

• Legitimate Interest of GRASSE ATELIER: For the improvement of our services, the personalization of the user experience, and the management of complaints.

• Legal Obligation: To respond to judicial, tax, or administrative requests.

3. Sharing Data with Third Parties We may share your personal data with third parties in the following situations: With providers or partners for service management (delivery, payment, customer service, etc.), provided they comply with the same security and confidentiality standards; If required by law, as part of legal requests from competent authorities (e.g., judicial, administrative requests); If we sell, transfer, or merge all or part of our business with another company, your personal data may be transferred to the new entity, subject to the prior approval of the concerned users.

3.bis Transfer of Data outside the EU/EEA (GDPR Compliance) As part of the use of cloud services or analysis tools (e.g., Google Analytics, Facebook Pixel), your data may be transferred to countries located outside the European Economic Area (EEA). In this case, we commit to taking all necessary measures to ensure that the transfer complies with the GDPR, notably by using the Standard Contractual Clauses (SCCs) approved by the European Commission.

4. Cookies and Tracking Technologies In order to improve the browsing experience on our site, GRASSE ATELIER uses cookies and similar technologies (web beacons, pixels, etc.). These cookies allow us to collect information related to your browsing on our site and your preferences. You can change your cookie preferences at any time via our Consent Management Platform (CMP) or your browser settings. However, disabling certain cookies may limit some features of the site. For more details, please consult our Cookie Policy.

5. Right of Access, Rectification, and Deletion of Your Data In accordance with current legislation, you have several rights regarding your personal data: The right to access your personal data; The right to rectify them if they are inaccurate or incomplete; The right to request their deletion (right to be forgotten); The right to data portability; The right to object to their processing, for legitimate reasons; The right to restriction of processing of your personal data; The right to define directives relating to the retention, erasure, and communication of your data after your death. To exercise your rights, you can contact us at the following address: By email: Slakmane(at)parfums-de-grasse.com; By mail to the following address: GRASSE ATELIER, Service Clients, 28 rue Amiral de Grasse, 06130 Grasse, France. We commit to responding to your requests as quickly as possible, and at the latest within one month of receiving your request.

6. Data Security We implement appropriate organizational and technical security measures to protect your personal data against unauthorized use, loss, alteration, or disclosure. These measures include pseudonymization and anonymization of data when necessary to ensure their security. Access to your personal data is strictly limited to GRASSE ATELIER employees and our service providers who need it to perform the requested services.

7. Data Protection Officer (DPO) The Data Protection Officer (DPO) of GRASSE ATELIER is your dedicated point of contact for all questions regarding the processing of your personal data and the exercise of your rights. You can contact them by email at the following address: slakmane(at)parfums-de-grasse.com.

8. Data Retention Period Your personal data is kept only for the time necessary to fulfill the purposes for which it was collected. Certain data may be retained longer, in accordance with legal obligations (tax, accounting, etc.).

9. Glossary Anonymization: Processing of personal data to prevent any identification of the concerned individuals. Cookies: Small text files deposited on your device when you visit our site, used to collect information about your browsing. Consent: Free, informed, and specific agreement of the user for the processing of their personal data. Personal Data: Any information relating to an identified or identifiable natural person. Profiling: Automated processing of data aimed at analysing personal aspects to predict future behaviour.

10. Cookie Management and Consent You have the possibility to manage your cookie preferences via our Consent Management Platform (CMP), accessible from an information banner or in the "My Account" section of the site. By disabling certain cookies, some features of our site may be limited. For more details, consult our Cookie Management Policy.

11. Update of the Privacy Policy This privacy policy may be updated at any time. We will inform you of any substantial changes through a notification on our site. It is your responsibility to consult this page regularly to be aware of any modifications. GRASSE ATELIER strives to ensure the protection of your information and respect your privacy in the context of our services. The purpose of this privacy policy is to inform you clearly and transparently about the processing we perform. We thank you for trusting us and for allowing us to accompany you in your scented experiences.

GRASSE ATELIER Cookie Policy (UPDATED VERSION)

Introduction This cookie policy explains how GRASSE ATELIER uses cookies and similar technologies when you visit our website, use our online services, or participate in our workshops. It aims to inform you clearly and transparently about the use of these technologies and allows you to manage your cookie preferences. By accessing our site, you will be invited to give or refuse your free, specific, informed, and unambiguous consent to the use of non-essential cookies via our Consent Management Platform (CMP). The use of non-essential cookies is only authorised after your explicit acceptance. If you do not accept the use of certain cookies, you can change your preferences at any time.

What is a cookie? A cookie is a small text file that is stored on your device (computer, smartphone, tablet) when you visit a website. Cookies allow a website to recognize your device and remember certain information, thus facilitating your online experience.

Types of cookies used We use the following types of cookies on our site:

• Necessary Cookies: These cookies are essential for the proper functioning of the site. They allow you to navigate our site and use its features, such as accessing your account, managing your cart, or processing your orders. Example: session cookies, cart cookies.

• Performance Cookies: These cookies collect information about how visitors use our site, such as the pages visited and the time spent on each page. This information helps us improve the performance of our site. Example: analytics cookies (Google Analytics).

• Functionality Cookies: These cookies allow the site to remember your preferences and choices, such as your language or regional settings, to enhance your experience. Example: personalization cookies.

• Advertising and Targeting Cookies: These cookies are used to provide you with personalized advertisements based on your interests. They are also used to limit the number of times these advertisements are displayed. These cookies may be placed by third parties, such as advertising networks, to collect information related to your browsing behaviour. Example: advertising cookies (Facebook, Google Ads).

How to manage your cookies? We offer you the possibility to manage your cookie preferences. The choice is offered to you before the deposit of non-essential cookies, via our Consent Management Platform (CMP), accessible from an information banner at the bottom of the page or in the "My Account" section of the site. You can choose to accept or refuse certain types of cookies.

• Management via your browser: Most browsers allow you to manage cookie settings. You can configure your browser to accept or reject cookies, or to alert you each time a cookie is offered. Please consult the "Help" section of your browser for more information on cookie management. Note that disabling certain cookies may affect your experience on our site and some features may not work correctly.

• Examples of cookie management by browser:

  • Google Chrome: Go to Settings > Privacy and security > Cookies and other site data.

  • Mozilla Firefox: Go to Options > Privacy & Security > Cookies and Site Data.

  • Safari: Go to Preferences > Privacy > Cookies and website data.

Sharing data with third parties Some information collected by cookies may be shared with third parties, such as analytics service providers or advertising partners, to personalize the content and advertisements presented to you on our site or on other websites. We ensure that these third parties comply with strict obligations regarding confidentiality and data security. Third parties who may be involved in the use of cookies on our site include, among others:

• Google Analytics: To analyse the use of our site and improve the user experience.

• Facebook Pixel and Google Ads: To display targeted advertisements based on your interests.

For more information on the management of third-party cookies, you can consult their privacy and cookie policies directly. Here are some useful links: Google Analytics, Facebook Cookies, Google Ads Cookies.

Cookie retention period The cookies we use are retained for varying periods, depending on their type:

• Necessary Cookies: Session duration (deleted when the browser is closed).

• Performance Cookies: Up to 24 months.

• Functionality Cookies: Up to 12 months.

• Advertising and Targeting Cookies: Up to 24 months.

Your rights regarding cookies Under the General Data Protection Regulation (GDPR), you have several rights regarding your personal data collected via cookies:

• Right of access: You have the right to know what data is collected via cookies.

• Right to rectification: You can request the correction of inaccurate data.

• Right to erasure: You can request the deletion of your personal data collected via cookies.

• Right to object: You can object to the processing of your data for direct marketing purposes.

• Right to data portability: You can retrieve your data in a structured, commonly used, and machine-readable format.

To exercise your rights or obtain more information, please contact us at the following address: By email: slakmane(at)parfums-de-grasse.com By mail: GRASSE ATELIER, Service Clients, 28 rue Amiral de Grasse, 06130 Grasse.

Update of the Cookie Policy We may update this cookie policy from time to time to reflect changes on our site or in regulations. Any substantial change will be published on this page with an updated date. We encourage you to consult this page regularly to be aware of the latest information.